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Troubleshootng Video Problems



It appears you may be experiencing problems with the video on this page. Before contacting support you may want to try the following troubleshooting steps:

1. Exit the course and log out of the website, refresh the website, log back in and try the video again.

2. Log out of any Google account by going to google.com directly and explicitly log out of it. (It's possible that you might not even have a tab open to show you are logged in to Google, but you still may be due to how browser cookies work.)

3. If you're using Chrome internet browser, sign out.

4. Clear the internet browser's cache.

5. Switch internet browsers (like Firefox, Microsoft Edge, Safari)

6. Switch devices (like a mobile phone, laptop, iPad)

If none of these steps resolve the issue, click here to get more help.

Thank you,
The Support Team